Privacy policy
ClosetTwin holds personal photos, so we want you to know plainly what we do with them. This page says what the app is planned to do at launch. It is a draft and may change after legal review.
- We store your full-body photo and your closet photos, because the app can't work without them.
- Outside AI services process those photos to tag clothes and to show outfits on you.
- We don't sell your personal data.
- Children under 13 join only with verified parental consent, and parents can see and delete everything.
- You can delete your account and data at any time.
Who we are
ClosetTwin is a closet, styling and social app for iPhone, Android and web. The company behind it is [legal entity name and address, to be added]. Questions about this policy go to hello@closettwin.com [placeholder address].
What we collect
Waitlist
If you join the waitlist we keep your email address and a note that you confirmed you are 13 or older, or a parent signing up for your child. We use it to email you about the launch.
When you use the app
- Age. The first step is your age, before any photo is taken. We read your device's age signal where it exists (Apple's Declared Age Range, Google Play) and otherwise ask for a birth date.
- Account details. Such as your email, username and profile.
- Photos. A full-body photo that becomes your try-on avatar, and photos of the clothes in your closet. These are personal and we treat them that way.
- Closet data. The tags on each item (type, color, pattern, season, vibe), your wishlist, outfits, fit scores, planner and trips.
- Social content. Posts, follows, reports and blocks, and your Instagram profile link if you add one. We never import your Instagram posts.
- Location, if you allow it. Used for weather-aware outfits and to find nearby stores. You can say no and still use the app.
- Subscription status. Whether your trial or plan is active. Payments are handled by the App Store, Google Play or Stripe, and we don't see your full card number.
AI and your photos
We use outside services to process photos. Each only gets what it needs for the job.
- Ollama Cloud reads your closet photos to help tag items and score outfits. Ollama states that it does not log or train on prompts sent to it.
- FASHN creates try-on images from your full-body photo and the clothes. Try-on runs when you tap it. A second try-on provider, Black Forest Labs, may be used as a backup engine. [confirm provider terms on photos of minors]
We save the results (tags, scores and try-on renders) so the same photo is not sent twice. We don't give your photos to advertisers.
Children and teens
- Under 13. A child can only join through a parent's sign-up, with verified parental consent under COPPA. The parent creates and approves the account, can see everything in it, and can delete everything. We ask for a separate parent OK before try-on is used with the child's photo. Under-13 accounts have no Instagram link.
- 13 to 17. Accounts are private by default: approved followers only, not shown in Explore, and no direct messages.
[Verification method for parental consent, to be finalised with counsel.]
Who we share data with
We do not sell personal data. We share it only with service providers that help us run ClosetTwin, and only as needed:
- Supabase (database, sign-in, file storage and server functions) and Cloudflare (website hosting, and photo storage as it grows).
- The AI providers listed above.
- Apple, Google and Stripe for subscriptions; Expo for push notifications; Apple WeatherKit for weather; Google Places for store search.
- Authorities, if the law requires it.
What you post is visible to the people allowed to see it: everyone for a public account, approved followers only for a private one.
Affiliate links
When "Copy the fit" shows where to buy a missing item, some links are affiliate links through networks such as impact.com, CJ, Rakuten, Awin and Sovrn. If you buy, we may earn a commission at no extra cost to you. Those networks and the stores can set their own cookies once you click through, under their own policies.
Keeping and deleting your data
- You can delete your account and everything in it from the app. Parents can do this for a child's account.
- If you cancel during the free trial, you aren't charged and the account locks. [retention period for this case, to be confirmed]
- If a payment fails and the store's grace period ends, the account is locked for 30 days: your profile is hidden and your closet is kept. We warn you before the end. After the 30 days, the account and its data are deleted.
- Backups and logs may take a short time to clear after deletion. [exact period to be added]
Your choices and rights
You can see, correct and delete your data in the app, and you can ask us for a copy. Depending on where you live (for example California and other US states) you may have more rights; we don't sell data. Write to the address below and we'll answer. [region-specific wording to be added by counsel]
This website
This site uses no analytics, no tracking scripts and no cookies. It loads its fonts from Google Fonts, so Google sees your IP address when the page loads. If you join the waitlist, your email goes to our database.
Contact
hello@closettwin.com [placeholder, domain not yet bought]